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Injusa

Complaints & Dispute Resolution

Last updated: 19 October 2026

We aim to review consumer complaints fairly and provide a clear response.

How to submit a complaint

  • Contact customer support at [email protected].
  • Provide your order number.
  • Explain the issue and the outcome you are seeking.
  • Attach photographs, packaging labels or other documents where relevant.
  • Keep the goods and packaging until the seller provides instructions.

What happens next

The store reviews the information, may request reasonable additional details, and provides a response without undue delay. This process does not restrict statutory rights or legal time limits.

Alternative dispute resolution (ADR)

Consumers may seek out-of-court complaint and redress procedures available under applicable law. Contact [email protected] for information about an applicable procedure and whether the seller will participate. No specific ADR body or participation commitment is stated here. Your right to seek judicial remedies and mandatory consumer rights are not affected.

Need to know

Frequently asked questions

Find quick answers about ordering, payment, delivery, availability and returns.

View all answers
Do I need an account to order?

No. Injusa offers guest checkout, so you can place an order without registering or creating a profile.

Which payment method is available?

Cash on Delivery is currently available. Card Payment is clearly marked as coming soon and cannot be selected.

How much does delivery cost?

Standard Delivery costs €4.99 and is free when the EUR cart subtotal reaches €50.00.

What if a toy is unavailable at checkout?

Availability and quantity are checked again when you place the order. If an item is no longer available, the order is not submitted and you can review your cart.

Can I return an order?

EU consumers generally have a 14-day right of withdrawal for most distance purchases, subject to legally applicable exceptions. Separate rights apply to defective or non-conforming goods.